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Rules and FAQ

General Questions

  • When are your events happening?

    Palomosa Festival is happening from September 5 to 7, 2024.

  • Will I be able to dance?

    Absolutely, that's what Palomosa is all about!

  • Is there going to be a bar?

    Yes! We'll be sharing the menu soon. 

  • Will there be foodtrucks?

    Yes! We will have rotating foodtrucks. We'll make sure to send you the information in advance to make your mouth water! ;)

  • Can I pay with cash?

    Cash is not accepted on site, you can pay for your drinks and food by card or contactless with your cell phone.

  • How do I get to Palomosa Festival?

    All the details to get to Palomosa Festival is here!

  • Are children allowed at the festival?

    Yes, children under the age of 12 are allowed at Palomosa for free. Children must also have identification and be accompanied by an adult. One child per adult!

    Although Palomosa is an event open to people of all ages, to respect all applicable laws, no alcohol is served to anyone under the age of 18.

Ticketing

  • How does it work if I want to purchase tickets?

    To ensure entry and avoid waiting in line, you may purchase tickets in advance online all day through our website’s ticketing section. All on site payments can be made with a credit or debit card. Cash is also accepted; ATMs are available near the entrance.

  • How much is the Palopass?

    Starting at $179 + tax, with the our VIP Palopasses starting at $289 + tax! More details about our passes and tickets here.

  • How many Palopasses can I buy?

    4 Palopasses per person.

  • How do I get access to the sale?

    Sign up for our newsletter to be the first to receive information. You can also access the general sale on our website here.

  • Can I buy a pass?

    Yes! Our 2-day Palopass gives you access to all the events at Parc Jean-Drapeau on September 6th and 7th. Sign up for our newsletter to be the first to receive information. You can also access the general sale of our season passes on our website here.

  • Can I get a refund?

    There will be no refunds for tickets.

  • What payment methods does the online ticketing service accept?

    Our online ticketing service accepts Visa, Mastercard and American Express. Unfortunately, prepaid credit cards and Visa Debit cards do not work on our platform. We are currently working on adding these payment methods.

  • I'm having trouble completing my online purchase, help!

    In most cases, an uncompleted transaction is due to an error in the billing address entered. Be sure to enter the address associated with the credit card used for the transaction (if you have recently moved, it may be different from your current home address).

  • My purchase didn't work, but the transaction still appears on my credit card statement. How come?

    Don't worry, the transaction that appears is only temporary (usually identified as pending authorization). It will disappear on its own after 5 or 6 business days. A week has passed and the transaction is still there? Email us at info@palomosa.com. We'll be happy to assist you.

  • I can't find my ticket in my email. What should I do?

    Go look in your SPAM box. Still nothing? Until the Friday before the event, write to info@palomosa.com and we will gladly send your ticket back. Otherwise, present yourself at the customer service desk at the box office when you arrive on site with the credit card you used to purchase your ticket and a photo ID.

Perfect festivalgoer guide

  • What can I bring?
    • We encourage you to bring an empty metal or plastic water bottle to fill at one of our water fountains.
    • You can bring your camera, but we prefer that your 14 lens kit and tripod be waiting for you at home.
    • Sunscreen
  • What can't I bring?
    • Alcoholic beverages not purchased on our site
    • Glass containers
    • Musical instruments - we don't want to steal the spotlight from our talented DJs.
    • Illegal drugs
    • Animals, except for properly identified service dogs
    • Armes à feux, couteaux, armes de tous genres / Firearms, knives, weapons of any kind
  • Can I bring and consume cannabis on site?

    We follow the current law, so it is permitted to bring and consume cannabis on our site. Just like smoking, we ask that you avoid smoking on the dance floor and in the refreshment area.

  • What happens if it rains?

    Palomosa Festival takes place rain or shine, so don't hesitate to bring your raincoat. In the event of extreme weather, the event may be interrupted or cancelled. Be sure to follow us on social media for last minute details.

  • What do I do if I lost something on site?

    We leave found items at the glass return station. You can also email us at info@palomosa.com the day after the event to find out if your item was found. 

Human ressources

Parc Jean-Drapeau rules

Since Palomosa Festival takes place at parc Jean-Drapeau, attendees must respect park rules. The following behaviour is prohibited 

  • Fishing or swimming, bathing animals, and littering in ponds; 
  • Lighting bonfires with the exception of pre-planned installations authorized by Palomosa Festival. However, briquette BBQs are not allowed.
  • To organize or participate in games of chance.

Well-being

Palomosa Festival reserves the right to refuse entry and/or remove anyone considered to be in a physically or psychologically compromised state, for the safety and security of our guests.

At Palomosa Festival, you're not in your living-room!

Five commandments of the perfect festivalgoer

  1. Accept that you are in a space with rules meant to ensure the smooth operation of the event;
  2. Behave in a respectful manner when interacting with employees and other attendees;
  3. Please drink and act responsibly, remember that you are in a public space;
  4. Understand that your standards may not be the same as ours;
  5. Take full advantage of the music and wonderful location while respecting others and in moderation!

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